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Out of data

KimHoyer
Good Citizen / Bon Citoyen

Hi there,

 

I'm out of data, so I upgrade plan that is says starts Sept 6th (i.e. today). My data has not reset, why would that be given it is the 6th?

 

-Kim

5 REPLIES 5

KimHoyer
Good Citizen / Bon Citoyen

I'm guessing you are right. Seems like a pretty easy thing to fix in their system, but I guess they need to make it difficult and have B grade systems/communication if they want to keep a distinction between Telus and PM. If you think about it: I'm logged into my real time console. I've upgraded my plan. It says, new plan takes effect on Sept 6th. It is Sept 6th...but they mean Sept 7th. Oh well. Thanks for your help.

@KimHoyer 


@KimHoyer wrote:

I selected with renewal, which is today.

 


Then you were likely not charged yet.  Your plan will actually renew late this evening and your data should reset late this evening and overnight.  The billing period is somewhat confusing with Public mobile.  

KimHoyer
Good Citizen / Bon Citoyen

My account says: "your new plan will start Sept 6th"...which is today. I have no mobile data, and the little bar is still red and says all of my data is used (i.e. same as yesterday).

KimHoyer
Good Citizen / Bon Citoyen

I selected with renewal, which is today.

 

Dunkman
Oracle
Oracle

@KimHoyer 

Did you choose to change your plans immediately or at next new renewal? Were you charged for the new plan?  

If you were charged, there is a known glitch in the new My account page.  You are seeing the old cached version of the website (showing your old plan/ data counter).  If you clear cache, incognito mode or different web browser, you should see the new plan with reset data counter.  Or you can also try a different device to check your account. 

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