about my data usage

[Yin-51565]

Hi:

Does my data usage new cycle is from today? I have 3 GB, and shows I used 1.8G, but today I didn't use any data.  See below:

Please let me know what is happening

Thanks

[Yin-51565]

I submit a ticket, thanks

[BKNS27]

@Yin-51565 

PM updates you usage twice a day. At noon and midnight.

[Meow]

Renewals usually occur in a wee morning hours so you should be at 0.

Use computer, clear cache, try incognito mode.

[hTideGnow]

hi @Yin-51565 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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