Out of Province call

[Rajendra1014]

Hi when I signed up with public mobile my plan said that I can make Canada-wide call. I tried doing so to another province and the call did not go through, it says something about addon. What is this problem all about?

[RosieR]

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@Rajendra1014 wrote:

Hi when I signed up with public mobile my plan said that I can make Canada-wide call. I tried doing so to another province and the call did not go through, it says something about addon. What is this problem all about?

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Hi @Rajendra1014 sorry to hear you are having some issues with your Public Mobile service.

What plan do you have?  

When did you activate?

If you have a limited talk plan, you could have already consumed them and now out of talk time. 

Log in your self serve account and check your Data & Add-ons.  If a feature is not listed below, it may have been fully consumed.

If this is the case, you can purchase an add-on for 500 Canada-wide minutes for $5.

If you have any other questions, just ask

RosieR

[cellphoneuser1]

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@Rajendra1014 wrote:

Hi when I signed up with public mobile my plan said that I can make Canada-wide call. I tried doing so to another province and the call did not go through, it says something about addon. What is this problem all about?

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Dial a 1 before the number if you aren't. Also double check that the number is correct. 

[esjliv]

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@Rajendra1014 wrote:

Hi when I signed up with public mobile my plan said that I can make Canada-wide call. I tried doing so to another province and the call did not go through, it says something about addon. What is this problem all about?

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@Rajendra1014 , are you on the $15 limited minutes plan? If so, check to see if Minutes line item shows up on your Overview in your Self Serve account. If it does not, then you used it all up.

You can buy a $5 addon for 500 minutes.

EDIT: IF you are on unlimited calling trying rebooting your phone.