09-22-2023 01:59 PM - last edited on 09-22-2023 02:04 PM by softech
My phone# ###-###-#### which we purchased international coverage for Alaska at $33.90 did not work. We could not phone, use data or text. Very frustrating because the only way I could get help from you was to be on-line. Since i could not, we were left up a creek. Couldn't even phone a cab from airport to get to our hotel. We were in Alaska from late afternoon Sept 6, until late Thursday Sept 14th after which we arrived in Vancouver and everything worked fine
Requesting full refund.
Solved! Go to Solution.
09-23-2023 09:57 AM
Thanks
09-23-2023 09:54 AM
We did order US Roaming package
09-22-2023 02:21 PM - edited 09-22-2023 02:28 PM
International?? You need a US roaming package. If you didn't use the package, they may refund you.
The only way you get help is unfortunately...online.
09-22-2023 02:06 PM
@Ditta_One wrote:My phone# ###-###-#### which we purchased international coverage for Alaska at $33.90 did not work. We could not phone, use data or text. Very frustrating because the only way I could get help from you was to be on-line. Since i could not, we were left up a creek. Couldn't even phone a cab from airport to get to our hotel. We were in Alaska from late afternoon Sept 6, until late Thursday Sept 14th after which we arrived in Vancouver and everything worked fine
Requesting full refund.
Posting a message here is unlikely to result in a refund. A ticket needs to be opened. Please use the chatbot at
https://widget.telus.tiia.ai/publicmobile/publicmobile.html, or if that doesn't work, send a private message to CS_Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-22-2023 02:05 PM - edited 09-22-2023 02:06 PM
Alaska is a hit or miss State for roaming. Did you try connecting to AT&T? Some people had success connecting to AT&T
if you are back already, them message Support and they might be able to reverse the transaction for you