Since September 12, I can only call and text out, I can not receive calls, text messages, or voice messages. I can login to my account, it doesn't send code. Public mobile service agents are aware of problems, but have not fixed it. I told Public mobile service agents to cancel subscription and remove credit card. I provided the information my name, phone number, email addres. 4 last number of credit card. For 11 days there has been no help. I have tried everything that has been suggested by various people, but still can not cancel subscription and remove credit card. Everything that has been suggested has been unsuccessful.