Ordered a phone but no tracking info

[Braedonhunter]

I ordered a phone about 2 weeks ago and I got an order number but I don’t have a receipt or tracking info.. also doesn’t even say phone has shipped yet.

how do I speak with someone about this??

[Yummy]

Do you have any proof you bought phone from PM?

Delivery might take up to 4 weeks.

You can talk to agent:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[hTideGnow · Accepted solution]

HI @Braedonhunter 

unfortunately, they might or might not provide tracking  😞

please message them directly and ask for status

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 (sorry, chatbot still does not work for CPO tickets)