Ordered SIM Card By Mail Never Arrived

[crussellp]

Ordered SIM Card By Mail Never Arrived

I double, tripple and quadruple checked the address and it all checks out. I have not received the SIM card I ordered back on February 16th. I have no idea what to do or who to reach out to.

Craig

[computergeek541]

Contact a moderator by sending a private messages.  Steps to do that are stated here:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

They'll likely just mail another sim card to you.

[mimmo · Accepted solution]

hey craig message the mods with your order number and they will look into it.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile