Order

[Sarahmulder79]

I order a Motorola g fast on 04/21/2021 and never got it and the police and the Post office told me to get my Money refunded to a new account or credit on my New account

[hairbag1]

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@Sarahmulder79 wrote:

How can I do that the agent I talk was rude

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Did they call you ? Are they willing to work with you to get a refund ? Was there any suggestions made by the CSA ?

[Sarahmulder79]

How can I do that the agent I talk was rude

[softech]

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@Sarahmulder79 wrote:

I just wanted the money on a new account

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on a new account.. you meant credit card or PM Account?  Either way, it is doable.  You still have a open ticket with PM?  If not, you can re-open a new ticket and work with them

[Sarahmulder79]

I just wanted the money on a new account

[softech]

@Sarahmulder79  so, PM already working with you?  Yes, while most business will say they have to refund onto the same credit card, you can in fact ask them to post to a different one.  This thing happens, like people lost their card and got a replacement one with different card number or like your case, expired)

Did PM offer you to put it back into your PM account ( you have an active account with PM?)  If so, that is not a bad idea.  It will cover your phone bill for couple months

[hairbag1]

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@Sarahmulder79 wrote:

They checked the Canada Post and it lost and my credit card expired so I don't have anyone

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Request that PM send out a new phone, if they say it was lost in the mails...and you actually paid for it already.

[Sarahmulder79]

They checked the Canada Post and it lost and my credit card expired so I don't have anyone

[softech]

@Sarahmulder79  , 

did you open a ticket with Public Mobile Customer Support Agent?  what did they say?  Did they say they sent out and just lost on the mail?    I think if you have opened a ticket with PM, the will then check with Canada Post and once they got the confirmation, PM will make the refund to your credit card.  But this is a lengthy process.

[hairbag1]

@Sarahmulder79...top of page, click Get Help / Chat with Simon to start process of Customer Service Agent assistance.

Watch the little envelope icon top right side of page will be highlighted when the CSA responds.