Order not received

[JHall1]

Hi there I purchased a phone for my son on Oct 25th. I have not received it to date.  Please advise.  

[Anonymous]

@JHall1 

i suggest you to waiting for two week from you order it,, if you not received

then Contact Customer Support Agent by CS_Agent,...

[JHall1]

Ok.  Will do. 

[JHall1]

Thanks.  I have submitted a ticket. 

janette

[darlicious]

@JHall1 

Wait until next Monday ( November 8th) 10 full business days then contact customer support if you have not recieved your order by the end of the day.

[softech]

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@JHall1 wrote:

I did receive the order confirmation number but nothing after that. 

janette

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Open a ticket first and PM will get back to you shortly

Some people find a way to track some orders, but only if the order has been shipped already and shipped by Xpresspost .  However, they might use other courier as well, so this method might not work)

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/td-p...

[JHall1]

I did receive the order confirmation number but nothing after that. 

janette

[esjliv]

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@JHall1 wrote:

Hi there I purchased a phone for my son on Oct 25th. I have not received it to date.  Please advise.  

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@JHall1 

Normally, if you have not received any notification or shipment within 10 days you can check in with the Customer Support Team.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[softech · Accepted solution]

@JHall1 

For tracking CPO orders, you have to open a ticket with PM

1.  For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link:  https://publicmobile.ca/chatbot.
   
   Start with typing "CPO phone", then click "Track my Order", then click" I still haven't received my phone yet", click "Click here to submit a ticket". Then follow to complete the ticket submission.
   
   
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there