Only have 500mb of data when I should have 500+500mb

[123egg]

I was capped when I hit 500mb usage when my plan clearly says I have 500+500mb because I use autopay on the $25 plan. Why does this happen and how can I get the 500mb bonus back? Thanks

[GinYVR]

@Annick_BI know you are new and are trying to help.. but the OP has 500Mb + 500Mb displayed on the front profile.. only users who has registered for autopay will get the +500Mb part.

[Annick_B]

Hello,

Have you registered yourself for Auto Pay on your Public Mobile Account?

Thanks,

Annick

[ShawnC13]

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@123egg wrote:

I was capped when I hit 500mb usage when my plan clearly says I have 500+500mb because I use autopay on the $25 plan. Why does this happen and how can I get the 500mb bonus back? Thanks

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How long have you had this plan?  If you can get a picture of your account overview page with personal info removed we may be able to figure it out for you

[Roger3]

I have the same plan and I don’t have any issues with data. Did you put a cap at 500 mb data usage at the device level or ur auto payment is not setup. Please double check.

[geopublic]

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@123egg wrote:

I was capped when I hit 500mb usage when my plan clearly says I have 500+500mb because I use autopay on the $25 plan. Why does this happen and how can I get the 500mb bonus back? Thanks

@123egg  Make sure AutoPay is enabled on your account. When you signin to your account you should be able to see 1024 MB for your data counter if it only shows 500MB and you have AutoPay enbled you need to notify the moderator team.

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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[Dunkman]

@123egg 

If that shows on your overview page, that means you should have 1 GB data available.  

Is your phone set up to maximum of 500 mb data use?  Maybe check your phone setting...

[123egg]

It says 500MB + 500MB at 3G Speed

[Dunkman]

@123egg 

What does your overview page show?  

Does it show 500 mb data add on?  or 1 GB data add on?