05-25-2023 05:05 PM
Please help!!! I just bought and activated a new SIM and it keeps wanting to text me for authenication at an old Public Number from two years ago that I no longer have access to. It keeps taking me in circles to submit a ticket but when I try to chat with an agent it keeps going back to saying its sending a code to the old number
Solved! Go to Solution.
05-25-2023 08:16 PM
I'm in the same boat. See my post here: (currently open ticket with CS_Agent but not luck so far) see here.
https://productioncommunity.publicmobile.ca/t5/Announcements/We-want-to-hear-from-you-technical-conc...
Let me know if you sorted out yours.
05-25-2023 05:53 PM
I was able to submit the ticket but for the life of me I cannot see an envelope icon
05-25-2023 05:27 PM
Please open a ticket with support using direct message :
05-25-2023 05:26 PM
It won’t let me get beyond Confirm for Full Access
05-25-2023 05:17 PM
Try resetting your password, then it may let you login by sending a code to your email.
05-25-2023 05:08 PM
did you use the same email address for the new activation ? Try a new email address...if using gmail, you can use alias.
05-25-2023 05:07 PM - edited 05-25-2023 05:08 PM
@Bvandoninck was the sim already activated or you are in the process of activating it? Are you using the old email address you used for the ole Public Number 2 years ago?
If you have not completed the activation yet, you might want to use another email address to create the EverSafe id/My Account login.
If you have completed the activation, then you will need to open ticket with PM support.