Number transfer

[Baje66]

Is it possible to have my number transferred to another provider? 

[Adnan88]

Odd. Look to see if was submitted by the service provider.  If so then unfortunately you have to submit a ticket to CS_Agent

[hTideGnow]

HI @Baje66 

call your new carrier today and ask them to request it again this morning

[Baje66]

It has already been initiated Friday,  I have not received the text message from PM To confirm transfer 

[Adnan88]

Yes it would have to be initiated by that service provider

[hTideGnow · Accepted solution]

Hi @Baje66 

is your PM account active? it can receive regular sms from others?  If it can, first call your new carrier to resend the activation request and check the text again

if no text after another 2 hours, check with PM support agent by ticket (not by posting here)

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437     

[Baje66]

I am trying to transfer my number to another provider but I have not received any text message.