Number transfer

[Johnsenisi]

Received a text message saying public was having trouble transferring my number because an incorrect ESN/MEID.  How do I remedy this

[Dunkman]

@Johnsenisi 

We usually recommend just using your old carrier's account number.  Try to avoid IME of phone since this will cause some failed ports.  

I will private message you the Telus porting team phone number.  Check your private message inbox.  Envelop icon on upper right corner of website.