Number transfer

[bethavery]

I didn’t confirm the number transfer request from my previous provider within 90mins and now my phone doesn’t work, what should I do?

[dust2dust · Accepted solution]

I know the link says Koodo and you're coming here but the number is for porting help. You need them to re-trigger the port request that then goes to Bell and they transfer the number and close the old account.

[bethavery]

Bell was my previous provider

[bethavery]

I have an esim, tried to reboot but it wouldn’t work

[Chalupa_Batman]

Hi @bethavery 

I would try rebooting your phone with the PM SIM card in it. If that doesn't work, please look in the top right corner for a private message as I'll send you the porting team number to assist you.