Billing & SIM Change

[LCunningham]

Please cancel changes to credit card ending #3105

I have been charged for a monthly data plan purchase un error the  service expired August 31 2023.

September 2023 Amount $28.25 &

October 2023 Amount $28.25

Thank you

[hairbag1]

@LCunningham 

click on that link I provided, then request that Customer Support remove all of the credit card info from your account. I doubt you'll get a refund...but you could ask anyway. I'll include that link here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Sign into account - Left side go to Payments - Click on Manage Subscription on the right side of page - you'll see the word Subscribed and a blue toggle beside it. Move it to the left. Then payments will no longer be made.

[LCunningham]

please advise instructions how to  cancel

services

[softech]

@LCunningham did you setup the account yourself?  if you did, just login and disable Subscribed from Payment page

8f you are not aware you setup the account, open ticket with support and ask them to investigate and help

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Chalupa_Batman]

Hi @LCunningham 

We are all customers just like you.

To contact a Customer Service Agent, please click on the following link. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

[hairbag1 · Accepted solution]

@LCunningham 

if you no longer need PM service, you need to message the CSA to remove payment info OR disable Subscribed (Autopay)...otherwise how is anyone to know you've cancelled service unless you ported away.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437