09-12-2025 10:34 AM - last edited on 09-12-2025 12:49 PM by computergeek541
Hello,
I’m looking for Help as my number transfer was unsuccessful. The error message said to contact customer support. I don’t know how.
thanks for any help!
Solved! Go to Solution.
09-12-2025 01:00 PM
Sorry. Not intentional…
09-12-2025 12:54 PM
For others out there: as this was a released Telus business line, I didn’t receive an SMS message to respond to, but I did need to call *611 to get a Telus agents help to push the port out.
09-12-2025 10:36 AM
hi @Kiddrobert
PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.
And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
