08-12-2023 06:57 PM - last edited on 08-12-2023 10:54 PM by computergeek541
Hi,
I transferred the SIM card (same phone number) from my old iPhone to my new iPhone around 2 weeks ago. I think it's because I didn't reply to the confirmation message in time and now I can't receive any message or calls on the new phone. Could anyone help me fix this? Thank you very much!
Solved! Go to Solution.
08-13-2023 01:49 AM
Hi, thank you very much! I have contacted them, and now I can receive texts and calls with no problem. Thank you again for your help!
08-13-2023 01:49 AM
Hi, thank you very much! I have contacted them, and now I can receive texts and calls with no problem. Thanks again for your help!
08-12-2023 10:46 PM
Your porting is not completed then. Your old SIM should still work.
You needed to contact a CS_Agent to restart the porting process for you. Private message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Staff hours are from 9:00am to 10:00pm so they will contact you tomorrow to resend the text.
08-12-2023 08:06 PM
Yes, I think so. The old SIM is not PM.
08-12-2023 07:33 PM
If you transferred the PM SIM from one iPhone to another iPhone. It should simply work and you won’t get a text to reply to.
You only get the text if you are porting your number over from another carrier to PM.
Is this what you are trying to do?
08-12-2023 07:04 PM
HI @Taowen
sound like a stuck port to me
I will send you the PM porting team number via Community inbox Call the team and they can reinitiate the port