Number transfer issues

[10000005551041]

I have transferred my phone number from Rogers to Public Mobile, now I can call but can't receive calls, messages nor I can send messages. I have been trying to find a way to connect with Public mobile for at least 3 days and there is no body to help and my phone number is not active at all. Can anybody help with this? 

I have never had a terrible experience with customer service in my whole life? The UX of the website is so bad and confusing. 

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[hTideGnow]

hi @10000005551041 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage