Number transfer from Fizz failed

[Erfan]

I switched to PM yesterday

I received message from Fizz and replied yes

I received message from PM saying wrong account number, and they will contact me shortly (it's been a day now)

I can't do the transfer from my account, says invalid phone number

What should I do?

Edit: I called the number you guys gave me and they transfer the number. Thanks a lot! 🙂

[slusagm]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[rgrandom]

I am having the same issue. Need assistance on re-triggering the port process or any customer support number.

Thank you

[Malechai]

It can be rough but CS Agent helped me within a few hours. Reasonable time frame right now considering how slammed they are with everyone porting over and having problems.  They'll help you, no need to worry.

[Erfan]

Yes I had the same issue and added zeroes infront of the number until it accepted it, but later got a text saying account number was wrong!

[Malechai]

had that problem myself porting over from fizz. I read that the fizz account number is too short for what the port field expects and adding 3 zeros in front apparently helps it.   anyways msging CS Agent as already indicated was the quickest method for me to get sorted out

[Dunkman · Accepted solution]

@Erfan 

I will private message you the Telus team porting number.  This number can be used only for porting issues. 

[hTideGnow]

HI @Erfan 

  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage