a week ago
Hi ,
my number was suspended due to card expiry (i think) . I logged in and entered updated card info however now it wants me to select and activate a new number. How do I ensure I only reactivate existing number and do not pay for new number
@Asad4
It seems the EverSafe ID doesn’t recognize your email. Simple fix for a CS_Agent to sort out.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
it is an account login issue, you need to ask PM to sort it out first
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
