05-20-2017 01:55 PM - edited 01-04-2022 01:48 PM
Hi, 2 days ago I signed up for PM and I ported my number from Chatr late at night. I don't have any service and although the old sim is still "active" when I log into Chatr it says my account has been cancelled. But I cannot send or receive any texts or make any calls. My phone with the PM sim shows as me having the number I ported but I suspect it has not been completed sucessfully.
No customer service to call, what the hell am i supposed to do now ??
Solved! Go to Solution.
07-31-2018 10:42 AM
@icecold1 wrote:Yes I rebooted my phone after the message I got was port number successful my port number from Koodo is 902-789-5740 my new number is from public Mobility is 902. 306 5819
@icecold1 in addition to what Stonechucker said, you still haven't answered my question about what works and what doesn't.
07-31-2018 07:55 AM
@icecold1, this is not a private messaging board. Please edit your post to remove the phone numbers from your recent post in this thread.
07-31-2018 05:25 AM
Yes I rebooted my phone after the message I got was port number successful my port number from Koodo is 902-789-5740 my new number is from public Mobility is 902. 306 5819
07-30-2018 08:22 PM
@icecold1 wrote:it said Number ported successfully
@icecold1 okay, so, what exactly is and isn't working? Are you able to make outbound calls? Receive incoming calls on your ported number? What about sending texts? Receiving them on your ported number? Did you try rebooting your phone after receiving the text that the port completed successfully?
07-30-2018 07:43 PM
it said Number ported successfully
07-30-2018 07:42 PM
yes i did 2 times
07-30-2018 02:03 PM
@MacMe wrote:
@icecold1 wrote:i have waiting 3 days for my phone to switch over. Tomorrow i will be going back to koodo for GOOD
Did you try contacting the moderators and asking for help?
@icecold1 sounds like you have a failed port. As @MacMe suggested--if you haven't already--you should reach out to the moderator team for help. Here's all the details you'll need to know to do so:
07-29-2018 08:44 PM
@icecold1 wrote:i have waiting 3 days for my phone to switch over. Tomorrow i will be going back to koodo for GOOD
Did you try contacting the moderators and asking for help?
07-29-2018 08:39 PM - edited 07-29-2018 08:40 PM
i have waiting 3 days for my phone to switch over. Tomorrow i will be going back to koodo for GOOD
07-29-2018 04:53 PM
@switch wrote:So in the end, did you manage to keep your Chatr phone number and switch to Public Mobile? I'm thinking of switching so I would appreciate your help! Thanks!
I ported from Chatr. I did it in store, and it was ported successfully on it's own within 1-2 hours. I went very early yesterday to do it.
07-29-2018 04:46 PM - edited 07-29-2018 04:46 PM
@switch wrote:So in the end, did you manage to keep your Chatr phone number and switch to Public Mobile? I'm thinking of switching so I would appreciate your help! Thanks!
There are a few threads, where people were able to port their numbers over from Chatr (maybe with a little moderator help), so it should work for you:
07-29-2018 04:33 PM
So in the end, did you manage to keep your Chatr phone number and switch to Public Mobile? I'm thinking of switching so I would appreciate your help! Thanks!
05-22-2017 07:58 PM
I really like the atmosphere ...
05-22-2017 07:55 PM
Welcome to PM, another happy folks
05-22-2017 04:18 PM
Yes that was the solution to my problem. Needed the account number to move forward. Thank you for all your help !
05-22-2017 04:16 PM
Yes I did. I provided my account number and everything was fine after that, excpet for sending mms which I fixed by searching through the forums. Had to add the extra apn to get it working.
So now I'm officially with public mpbile and very happy to be here !! 🙂
05-22-2017 02:57 PM
@rogerrulez did @MarieHelene_L get you all fixed up? I sure hope so. Welcome to Public Mobile, by the way!
05-21-2017 04:33 PM - edited 05-21-2017 04:34 PM
Sent !
05-21-2017 03:17 PM
Thank you very much @MarieHelene_L for your prompt reply.
05-21-2017 03:04 PM
Yes I am currently speaking with @rogerrulez! The information provided during the port was incorrect so the port wasn't able to complete. As soon as he gets back to me with the correct information I'll re-submit the port request 🙂
05-21-2017 02:59 PM
@rogerrulez Did you message a mod or did they get back to you yet?
05-21-2017 02:35 PM
Well yeah that's what I'm thinking. But it's not readily available. Have to call them. But when I signed up all they needed was my phone number and one of many other options, one of which is the pin to my chatr account.
Been too busy at work lately to do anything and it sucks to be without any service !
05-21-2017 02:20 AM
@rogerrulez wrote:Well, I have been very busy with work filling in for a coworker who went on vacation. That's why I am only getting around to it now.
No it has not worked at all since I transferred to Public Mobile. Actually I did receive one text. Other then that nothing. I'm pretty surte it's an activation issue since my old sim card is still kind of active although the old account says cancelled.
I did provide my pin to my Chatr account when I switched and it was working then(Chatr).
.
You're probably going to need to contact Chatr customer service and ask for your Chatr account number. I've read countless times about how ports fail because people use IMEI or pin numbers. The account number (and only the account number - no pin, no imei provided during porting) is almost always best. The only time I would say not to use the account number is if it's impossible to contact your old carrier (example: can't get through to their customer service) or if for some strange reason the account number doesn't work. PIN and IMEI are really just fallbacks, and I believe that Public Mobile really needs to make account number mandatory for porting a phone number.
Phoning Chatr customer service is the only way to get your Chatr account number. It is not provided within your online account.
05-21-2017 12:25 AM
Did the mods get in touch with you?
05-20-2017 08:45 PM
Nope. Not resolved yet 😕
05-20-2017 08:34 PM
Moderators were tagged, but no happy ending reported. What happened. I hope the stuck port problem has been resolved.
05-20-2017 07:46 PM
Well, I have been very busy with work filling in for a coworker who went on vacation. That's why I am only getting around to it now.
No it has not worked at all since I transferred to Public Mobile. Actually I did receive one text. Other then that nothing. I'm pretty surte it's an activation issue since my old sim card is still kind of active although the old account says cancelled.
I did provide my pin to my Chatr account when I switched and it was working then(Chatr).
I am using two different phones, Sony Xperia Z & Z3.
05-20-2017 04:59 PM
Since you activated your Public Mobile service 2 days ago, but only requested a port in from Chatr 1 day ago, I am going to assume that your Public Mobile service was originally working before you asked for your phone number to be transfered in.
Since you cannot make any outgoing calls, nor can you send any outgoing texts, the problem is on the Public Mobile end (if the service was working after you originally activated it). Your outgoing calls and texts would have started working immediately, even if the porting had not yet been completed, or even if Chatr rejected the request. If that's the case, you need help from a Public Mobile community moderator.
Since you say that you Chatr service is cancelled, that means that Chatr has already released the phone number to Public Mobile. It's the finalization of the phoe number transfer that would have automatically trigged the cancellation of the Chatr account.
On the other had, if your Public Mobile service never worked before you made the porting request, there could either be an activation issue or a phone compatibility problem. Many phones that Chatr has sold are 2g gsm only models, and none of those are compatible with Public Mobile service. What phone model are you using?
05-20-2017 04:50 PM - edited 05-20-2017 04:51 PM
05-20-2017 03:09 PM
@rogerrulez I have tagged a mod name simon in the post above for you to help you out.
If you haven't already, please send a private message to Simon, listing your account number, your phone number and your issue and I am sure he will promptly assist you and resolve your issue.
But please don't post any personal contact info or account number here in the public form.
Good luck.