Number port help

[Cleo2]

I activated my public mobile account. My phone says sos. It’s been 3plus hours with no phone. Help please

[Cleo2]

Yes I did!  The administration has it figured out!  Thanks for the suggestion 😊

[gpixel]

@Cleo2 

did you reply 'yes' to the port authentication request from your previous provider?

[Cleo2]

Hi,

I tried the sim in another phone and it did not work. SOS displayed.  My phone shows under physical sim that the carrier is public mobile but network is not accessible.

[Cleo2]

Thanks. I’ll give it a shot!

[softech · Accepted solution]

@Cleo2   If you phone shows SOS, it could be a sim provisioning issue , which is different from porting

did you try to reseat your sim card?

do you have another phone to test the PM sim card?

Please open a ticket with PM Support and ask them to check if sim card was provisioned properly

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there