Number deactivated

[sunilppsc]

Can we request for same number that got deactivated after 90 days

[sunilppsc]

Really appreciate your inputs.

Thank you 

[softech · Accepted solution]

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@sunilppsc wrote:

I am sorry it’s 819550 .

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@sunilppsc   you don't even remember your number?  LoL

ok, 819-550-xxxx , you are in luck, this is a Telus number.  Public Mobile can assign it back to you if they are will to help.  Please message them directly and ask 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@sunilppsc 

I guess your next step is to contact a CSA to see if you can retrieve your old number.

Top of this page click Get Help / Chat with Simon to start the process of CSA assistance.

Watch the little envelop icon on top right side of page will be highlighted when they respond.

Bon chance !

[sunilppsc]

It’s telling not in service 

[hairbag1]

@sunilppsc 

first off..dial that old number and see if anyone answers. If they do, that means the number is assigned to someone else already.

[sunilppsc]

I am sorry it’s 819550 .

[softech]

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@sunilppsc wrote:

819627 is the first 6 digits 

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@sunilppsc   you ported your number in from Bell.  The number would have gone back to Bell  😞

[sunilppsc]

819627 is the first 6 digits 

[sunilppsc]

Thank you for your response.

I had that number from public mobile itself and is deactivated since my last recharge was in Jan 2023.

not sure how to contact agent for this

[dust2dust]

Can you tell us the first 6 digits (not last 4) so we can tell you where it originated.

[softech]

@sunilppsc   maybe but maybe not

did you really get this number from Public Mobile (or from Koodo or Telus)?  

•   If yes, maybe you can if the number was deactivated not too long ago.  But again, it is up to the agent's decision
•   if no ( as you ported the number from another provider), then NO, the number would have returned back to that provider and PM cannot help