Number change From Koodo Self Serve

[ollikennedy]

I have just activated my Public mobile sim and would like to keep my Koodo mobile number, how do I transfer this over?

[computergeek541]

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@ollikennedy wrote:

I have just activated my Public mobile sim and would like to keep my Koodo mobile number, how do I transfer this over?

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For clarification, porting from Koodo to Public isn"t done through Koodo self serve systems. It's the carrier/brand that's receiving the number that the customer submits the request to.

[geopublic]

Public Mobile recommends to take the following steps if you need to port-in a number:

• Be sure to note the best practices below to ensure a smooth process:

1. Only the authorized account holder can transfer a number.
2. You cannot transfer numbers between Public Mobile accounts.
3. Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
4. Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:

• Koodo Account Number
• Name on the Koodo account
• Koodo phone number
• To complete your port-in request, click  this link and type in “port request” to be put in touch with a Moderator. Include the info from above.

Hope this helps!

[will13am]

@ollikennedy , please follow the steps in this announcement thread to port your number over.  Welcome to Public Mobile.

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

[gblackma]

@ollikennedy contact the moderators to port your number. Type " Port Request " and follow the prompts to get to one.  Give them the name on the account,  number to port and the Koodo account number.  There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM .