Number Transfer

[Meg82]

I just received a text saying that they have been unable to transfer my number to Public Mobile. I have been subscribed for 3 months already with no problems. They said they assigned me a new number. My text messages still seem to be working at the old number but my calls are with the new number. Has anyone else had this issue and do you know what I should do?

[Handy1]

@Meg82  You need to contact your old provider to try and get the number back on a new plan with them to port number over to PM . Or just keep your new PM phone number . Only chance you have to work around this is to if the old provider was Telus or Koodo and that’s where the number originated from then maybe support can get you that number back if it still in the number pool 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Meg82 

i think you missed the 30 days time for poring.  When you requested porting, you still need your old carrier account active, and receive a text from your old carrier and reply Yes within 90 mins.  From what you said, look like you missed that part

It has been 3 months, do you know if your old carrier account still active? Call your old carrier and check with them first.  You can re-request porting but your old carrier account need to be active.  Call them and ask them first.  If it is still active, login PM My Account, Profile and click Transfer phone number and re-submit porting request.  After you submitted it, you need to put your old carrier sim back to the phone, receive the porting authorization text and reply Yes