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Number Transfer not working

EdmundA
Great Neighbour / Super Voisin

Hi, it's been 14 hours since I started the transfer process for my mobile number. I have followed instructions to a T. Can someone help please.

5 REPLIES 5

hi @dravi 

sent.  Only call if you are make outbound calls but not receive inbounds

dravi
Good Citizen / Bon Citoyen

I am also facing the same issue.. Can I get PM porting support number?

EdmundA
Great Neighbour / Super Voisin

Thanks for the numbers, have called and they report that Rogers claim that they never received the authorization message, despite me having evidence that they did.  

Have re-initiated port, hopefully this resolves.

kb_mv
Mayor / Maire

Sounds like a port gone wrong. I will send you a message with a number to call/ Check your envelope.

hTideGnow
Mayor / Maire

hi @EdmundA 

first , make sure you can make outbound calls.  If just not receiving inbounds, then yes, porting was not done

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

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