4 hours ago
Nothing is working for me to continue the process. Help please?!
The app just stays at step 6 and the chat offers no information.
2 hours ago
You are correct 💯. I was not able to view all of the options, as I was stuck at step 6 activation.
I have used the messaging to send a message to CS_Agent a little while ago. Your message confirms I did the right thing.
Thank you.
@Jntyjnty wrote:In the app> contact us> chat with agentSign in> transferring number then it will give you a link that you can submit the ticket.once the ticket is submitted, It will take like 1-3 days to complete the transfer.
In the app> contact us> chat with agent
Sign in> transferring number
then it will give you a link that you can submit the ticket.
once the ticket is submitted, It will take like 1-3 days to complete the transfer.
HI @Jntyjnty
I don't think OP can use the app to submit ticket . User got stuck at activation and won't be able to login app to see all pages like us
HI @Ztrini80 , please submit ticket by direct message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@Ztrini80 at this point, it is a problem with the activation. No worries, you only need to engage PM support and they will complete the setup for you. Please message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
