Number Transfer Problems

[Ylime21]

I paid for a plan and went through the steps successfully to get my esim set up. A few hours later I get the following message:

“Hey, it's Public Mobile. We're having trouble transferring your number, looks like the information collected was incorrect. Someone from our team will contact you shortly using your original phone number or the alternate number provided to update the account number/IMEI. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat”

It’s been almost a day and not only have I not received a call but the link is broken and the chit bot can’t help (no surprise).

I need a data plan so I can't wait indefinitely for a response, especially since I’m paying for this plan without any service.

Does anyone know how to help?

@CS_Agent 

[JRod · Accepted solution]

@Ylime21 

Hello! Please reach out to customer service and they’ll be able to help you! You’ll need to provide them with the account number with your old provider but they’ll be able to help you out. Keep the old provider’s sim in your phone to reply to a text authorizing the port to take place. Once you lose service on the old sim that is your sign to insert or enable your PM sim and reboot your device.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[will13am]

@Ylime21 , click on the cs_agent link and send a PM to initiate a support ticket.