Number Transfer Issue

[Cloud1]

I am new to PM. I am having troubles transferring my number during activation and I got a SMS message stating PM will contact me.

I have a few questions.

1. What is the PM customer service hour?

2. When do I expect PM will contact me?

3. Is it possible for me to contact PM? The SMS provided a chat link but it doesn't work.

Any pointers are appreciated.

[Cloud1]

Thanks all. My number has been transferred successfully.

[hTideGnow]

nice hours.  thanks @BKNS27 

[BKNS27]

@hTideGnow 

Staff hours have been changed to 9:00am to 10:00pm.

[esjliv]

@Cloud1   You can use the 'Get Help' section above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get methods to Public Mobile representatives.

[hTideGnow · Accepted solution]

HI @Cloud1 

I will message you the porting support team number.  Check your inbox.  Call them and they will provide you update

1. 8am to 10pm EST

2. PM will take days to contact you. So, call the number I send you

3. Yes, check inbox.

[Handy1]

@Cloud1  This is how to contact support 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.