Number Transfer Failed

[Rizwan123]

I chose to transfer my number to PM while activating. I received a message from Koodo asking me to approve the transfer by replying Yes, which I did. However, the activation on PM failed. Now my Koodo service has stopped working, and PM is active on a new temporary number. I have already raised a support ticket. Is there anything else I should do? @CS_Agent 

[slusagm]

@Sergio_Cheung of course.  Sent

[Sergio_Cheung]

Can I have the porting assistance team contact please?

[Foz88]

@IJA2026 , I have PMed you the number. 

[IJA2026]

Can I get the number as well, same thing. 

[Foz88]

I'm having the same issue. It's been 16+hrs. I've tried calling the number that I found for porting issue but was unsuccessful in getting assistance as it asks for the number that was ported and says it doesn't exist. The call then forwards you to Koodo customer service but it requires a Koodo prepaid account to verify for callback. I was with Koodo postpaid so cannot log in to a prepaid verification. How does one speak to an agent for this porting failure issue? I've opened a ticket yesterday and haven't recieved a reply.

Thanks

[gargshobhit07]

Yes but it is failing

[Karan7777]

Do you try to activate esim?

[gargshobhit07]

Can you please send me the number also. I am also facing same issue

[slusagm]

Yes @Karan7777  , porting team can help. I have sent you the number 

[Karan7777]

Can i get the number, i also have tge same issue 

[slusagm · Accepted solution]

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them