Number Transfer Failed

[Rizwan123]

I chose to transfer my number to PM while activating. I received a message from Koodo asking me to approve the transfer by replying Yes, which I did. However, the activation on PM failed. Now my Koodo service has stopped working, and PM is active on a new temporary number. I have already raised a support ticket. Is there anything else I should do? @CS_Agent 

[PatrickBateman]

Much appreciated 🙏

[hTideGnow]

hi @PatrickBateman 

 I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[PatrickBateman]

May I also have the number? 

[computergeek541]

---

@Sergio_Cheung wrote:

I suggest you to wait for the online agent from PM, they will solve your issues in just a few minutes 

---

This isn't how customer service at Public Mobile works.  Customers almost always need to contact Public Mobile's customer support agents first.  Simply waiting doesn't usuaslly work, nor does tagging CS_Agent.  A ticket would need to be opened.

[Sergio_Cheung]

I suggest you to wait for the online agent from PM, they will solve your issues in just a few minutes 

[hTideGnow]

hi @armackin 

Sent to your community inbox

please remember that number is only for checking porting status and not for other support issue

[armackin]

Can you please message me the number as well? My number failed to port from Rogers to PM. Thanks

[slusagm]

@Sergio_Cheung of course.  Sent

[Sergio_Cheung]

Can I have the porting assistance team contact please?

[Foz88]

@IJA2026 , I have PMed you the number. 

[IJA2026]

Can I get the number as well, same thing. 

[Foz88]

I'm having the same issue. It's been 16+hrs. I've tried calling the number that I found for porting issue but was unsuccessful in getting assistance as it asks for the number that was ported and says it doesn't exist. The call then forwards you to Koodo customer service but it requires a Koodo prepaid account to verify for callback. I was with Koodo postpaid so cannot log in to a prepaid verification. How does one speak to an agent for this porting failure issue? I've opened a ticket yesterday and haven't recieved a reply.

Thanks

[gargshobhit07]

Yes but it is failing

[Karan7777]

Do you try to activate esim?

[gargshobhit07]

Can you please send me the number also. I am also facing same issue

[slusagm]

Yes @Karan7777  , porting team can help. I have sent you the number 

[Karan7777]

Can i get the number, i also have tge same issue 

[slusagm · Accepted solution]

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them