Number / Port Transfer Issue

[omgroxiii]

Hello,

I am having issues transferring my phone line to Telus. They have already initiated the transfer last Oct 3rd and up to now my PM is still active and they said they are not receiving my response to when I am authorizing the transfer. I have been sent the text message multiple times and it still not going through? Can someone help. Thank you.

[hTideGnow]

HI @omgroxiii 

Telus owns PM and if any issue with regular process of Porting, Telus can bypass the usual text authorization step and move the line over, ask your Telus support for that

[slusagm]

you can ask PM to check 

message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage