Not receiving phone calls, text, or data.

[soos]

Hello, 

I've been using PM for about 9 months, haven't had any issues until recently. This weekend, I've lost service, and it keeps stating'Not registered on the network'. I thought it was my phone, so I put my friend's Bell sim in it, and it worked perfectly, but when I put my PM sim back in, it wont work (no calls, no internet, no text) and when I click on settings, network, and click on automatically register, nothing happens. When I try to dial, it says not registered on network. 

Self service account info shows payment was made and next isn't due till november. 

I'm using an unlocked Samsung Note 4. 

Please advise. 

[soos]

Hi, unfortunately I didn't have a second unlocked phone to use. Thanks for providing the detailed instructions, I'll message the moderators. 

[will13am]

In addition to tagging the moderator team, please send them a private message of the situation in your account. The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[ShawnC13]

@soos, do you have another unlocked phone you can try your sim in.  I am wondering if your SIM has gone bad.  The only other thing I can suggest is, you should message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[soos]

@CS_Agent