Not receiving calls

[tanesha]

YOU ARE NOT ALONE! I'M TRYING TO SOLVE MINE, I HAVE NOT BEEN ABLE TO RECEIVE CALLS SINCE I SET UP MY ACCOUNT.

[Derekmcl]

Ports can take some time. Rule of thumb is to keep using your old sim in the phone.  When the phone loses service, you know the port has gone through and can then switch sims. 

[xcelone]

---

@MoreYummy wrote:

What is the problem?

---

I am also curious what the problem was.

[will13am]

---

@MoreYummy wrote:

What is the problem?

---

Likely a porting issue, exacerbated by a huge dose of anxiety. 

[MoreYummy]

What is the problem?

[CS_Agent]

Hi @tanesha,

We've responded to your private message earlier today. Please check your inbox.

Best,

Syed

[will13am]

Multiple posts are not helpful.  If you have messaged the moderators, just chill and wait for them to do their thing.

[Acekiller]

We know you are frustrated, but you need to submit a ticket to the mods. Typing in Caps won't get your faster response.

[ShawnC13]

---

@tanesha wrote:

YOU ARE NOT ALONE! I'M TRYING TO SOLVE MINE, I HAVE NOT BEEN ABLE TO RECEIVE CALLS SINCE I SET UP MY ACCOUNT.

---

You are replying to an old thread.  I have moved this to it's own thread.  Did you port a number over?  If so and you aren't able to receive calls your port is stuck and you will need to contact the Moderators. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators