Hi @Sharonsu821,
It can take up to 3 weeks to receive a physical SIM when ordering it straight from Public Mobile's website. It's nearing that point with you so I would suggest submitting a ticket with the customer support team. You can do so by using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. Due to high volumes, the delays for your ticket can be 24-48 hours.
If you need the SIM card immediately, there are other ways that you can purchase one. Here are the list of ways to get a SIM:
- You can order a Physical SIM directly from the Public Mobile website! You can have the card delivered straight to your address!
- You can order a Physical SIM directly from Amazon! Shipping time tends to be quicker with Amazon.
- You can order an eSIM (electronic SIM) directly from the Public Mobile App and start using it right away.
- You can pick up a physical SIM card from a nearby store. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.
