Not received PM refurbished phone

[bouchuRe8]

I did not receive the PM refurbished phone  Order # [private deleted ...... Luddite]  on Nov. 30, 2020 and did not receive a tracking number as specified in your order confirmation. It has been 17 days!

[computergeek541]

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@cin7 wrote:
Canada Post seems to be backed up with lots of mail/packages - I'm experiencing this issue as well.

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Public Mobile does not always use Canada Post for shipping. It's my understanding that Public Mobile has started using UPS more often recently, specifically for more day-specific delivery timeframes.

[cin7]

Canada Post seems to be backed up with lots of mail/packages - I'm experiencing this issue as well.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[RossN]

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@bouchuRe8 wrote:

I did not receive the PM refurbished phone  Order # xxxxx  on Nov. 30, 2020 and did not receive a tracking number as specified in your order confirmation. It has been 17 days!

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@bouchuRe8  hi unfortunatly orders are taking 3 weeks or more due to holidays and the pandemic hope it's there soon 

[computergeek541 · Accepted solution]

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@bouchuRe8 wrote:

I did not receive the PM refurbished phone  Order # xxxxx on Nov. 30, 2020 and did not receive a tracking number as specified in your order confirmation. It has been 17 days!

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Please send a private message to the moderators to inquire: Private Messages - Community (publicmobile.ca)