Not esim compatible

[Friedchicken]

I've just paid for the plan and esim, but when I tried to complete sign up I'm getting a notification that my device isn't esim compatible. It's saying I have the option to purchase a physical sim and get a refund for my esim but it just keeps taking me in circles. How do I go about getting a refund for my esim purchase?

[Friedchicken]

I'm currently using an s20 ultra. I made the mistake of just doing a quick Google search which told me "yes" but after further digging I've found mine actually isn't. That's ok. I'll pick up a physical sim 🙂

[Friedchicken]

Here I was worried that not having "real customer service people" would be an issue. You guys are amazing. Thank you!

[HaqueIm]

What type of device do you have?

[hairbag1]

@slusagm 

Canadian Cell Supplies offer them for $3...but out of stock currently ! 🙄

[slusagm]

@hairbag1 , there is actually no more $5 sim card on Amazon.  In fact , it is now $15.  But it is still good as it is 2 days Prime shipping.  So, I think speed comes with a price 🙂

[hairbag1]

@Friedchicken 

your best option is to buy a hard sim on Amazon for about $5 $15 with fast shipping...free shipping if you or friend has a Prime account. Alternative is see if there's a Mobile Klinik in your area as they have the PM sims too. Order from Public Mobile could take up to 3 weeks for delivery via Canada Post.

When you activate the new sim, message Customer Support for refund / credit to your account for the esim.

correction made ...thanks

[slusagm · Accepted solution]

@Friedchicken 

for the esim refund,  since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

And for the physical sim, you can buy a Public Mobile sim card from Telus or Koodo or Mobile Klink store, or from Amazon