Not alble to receive calls . please help
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03-02-2015 01:04 PM - edited 01-04-2022 12:45 PM
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03-02-2015 01:49 PM
What brand and model is your device?
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03-02-2015 01:13 PM
Hi @balou
Do you stlil have balance on your account? You can check in the self-serve, if need be you may need to make a payment via credit card or visa debit or prepaid voucher.
Have you tried turning the phone off, removing the battery breifly, then re-inserting the battery and turning the phone back on?
There had been an issue before regarding incoming calls, shown on this thread. I had previously been unable to receive incoming calls and fixed it by turning off the LTE in my device.
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03-02-2015 01:11 PM
