Not accepting the sim number which I filled in while numbers are correct what is the solution now. N

[hTideGnow]

@Sherg      If you try again and still fails, and  if your SIM is brand new you got it in store, you can  to back to the store and try to ask for an exchange.  If you got it from PM online, you will need to open ticket with CS Agent and request for an exchange.

[esjliv]

Hello @Sherg 

Try opening a TAB in incognito mode, and try start the activation process again: https://publicmobile.ca/en/on/portal/activation

Ensure you are entering the SIM card number (19 digits) and not the SKU of the SIM card packaging.

NOTE: you cannot reuse a SIM card that has already been activated previously.

A new SIM must be obtained for a new account.

[BKNS27]

@Sherg 

The PM SIM number as follows:

891223 0000 (four zeros) your special 9 digit number.

The SIM maybe activate by someone already.

Best to contact a PM CS Agent by clicking on the SIMon chat button and type in Create a Ticket then follow the prompts.

[t_p]

@Sherg 

You may need to contact CS for help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html