Not able to use data/MMS on my phone

[AliceLeningrad]

I recently got a used Lg G5 and since activating it with my SIM I havent been able to use data without wifi. My account is up to date and I even purchased a $10 data add-on. I am currently on the $45 a month plan. Any help would be appreciated! Thanks!

[Mana]

@AliceLeningrad sorry to hear about your troubles. 

There are no phone numbers to call but you can send a private message to @CS_Agent explaining your issue and they can try helping you out. 

If its not too much trouble, then can you try a factory reset?

[AliceLeningrad]

I keep trying to input the APN information - i had to add a new APN because there were none listed. Is that normal? 

Anyway I put in the info and when I go back some of the fields have reset to blank. This is super frustrating, is there anyone I can just call? 

[Lg85]

@AliceLeningrad

Try changing your phone's APN settings as per the website below:

https://apn-canada.gishan.net/settings/1403_15_public_mobile_apn_settings_for_lg_g5.php

Good luck!

[ShawnC13]

---

@AliceLeningradwrote:

I recently got a used Lg G5 and since activating it with my SIM I havent been able to use data without wifi. My account is up to date and I even purchased a $10 data add-on. I am currently on the $45 a month plan. Any help would be appreciated! Thanks!

---

Make sure your APN settings match what is in this picture.