Not able to login or reset password

[zachshaver]

I'm no longer able to login or reset my password. I've have tried resetting the password through the login page, but I never receive the verification code via email or phone.

I tried to submit a ticket with the issue "Password & Username Reset", but I get an error message "There seems to be an error submitting the ticket".

Ultimately I'm trying to update my credit card details and change my plan once I get logged in.

[darlicious]

@zachshaver 

While a requested phone call is unlikely (but a good reason to have an alternate phone # on your account just in case). I have in the past had a CSA pre-arrange according to our schedules an approximate time for a follow up.

Try again and explain in your message that you need an approximate time for your password reset. Unless you get a CSA on their "Friday" surely if you give them a few openings in your schedule that are convenient and a back up time to cover the bases you can get a password reset sent that won't expire before you can use it.

[zachshaver]

I've requested live chats and phone calls a few times in the private message chain but haven't gotten them. It's just perpetual asynchronous back and forth over messaging.

[darlicious]

@zachshaver 

Although they have some formula that normally pre-selects you for live chat why don't you private message customer support and request it? They will then text you and hopefully you can then resolve your issue.

[zachshaver]

I've been back and forth with CS_agent in the private chats since 07-16-2022 (22 different threads), but still haven't gotten access to my account.

Occasionally, they'll send a temporary 1-hour password but I always miss it, since I'm not at my computer checking public mobile community private messages every hour.

Public mobile should have a very small call center, that makes calls outbound to customers after CS_agent escalates issues (like mine) to them. It's super frustrating that this issue still hasn't been resolved for me yet and I don't know what else I can do. I've been locked out of my account for months now with no end in sight.

[darlicious · Accepted solution]

@zachshaver 

You can send a private message instead. Choose the second option below and read the dpoiler and/or click the private messaging link.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info