Can't receive calls

[eng_mhhm]

Can't receive calls

[esjliv]

We are working on little information here @eng_mhhm . Any chance you can update to provide more details?

I will jump to presume you porting a number over to public mobile (as incoming calls are normally the last to port over).

If you have activated a new account and transferred over from another provider, note :

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[softech]

@eng_mhhm  let's 

So, outgoing calls working without issue? how about data?

Let's try something first before you open ticket with PM.  

1. Reboot our phone once

2. Reseat your sim card.  Power down the phone, take sim card out for a minute, then put the sim card back and power up

3. put your PM sim card in another phone to test and see if you can make and receive calls

if none of these works, first check your My Account to confirm if your account status is active

If so but you still unable to receive calls, then I guess you really have no choice but to open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Remember]

@eng_mhhm 

reboot phone, not works, open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.