Not Receiving 4G download speeds!

[Craig85]

Hi!

My plan changed today to the 20 GB 4G. Unfortunately my download speed is stuck at 3 mbit / sec (3G speeds). Is this a possible provisioning error or glitch in updating the speed cap of my plan's included data? Or is there a day or few lag in the network updating my plan's change? I have rebooted my phone. It displays LTE + but definitely isn't operating at this speed. 

Ideas? Please help! Merci 🙏🤓

[Craig85]

Thank you! I figured it would take time to update... happy holidays everyone!

[walker1]

I meant to say after the plan change, 4G speed will kick in after 48 hours. 

[computergeek541]

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@walker1 wrote:

@Craig85 

4G speed will show up 48 hours after your activation.

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That's true for existing customers, but if by acivation you mean a new account, all new accounts automatically default to the faster speeds for the first 48 hours.

[walker1]

@Craig85 

4G speed will show up 48 hours after your activation.

Edit... I meant to say after your plan changes.

[computergeek541 · Accepted solution]

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@Craig85 wrote:

Hi!

My plan changed today to the 20 GB 4G. Unfortunately my download speed is stuck at 3 mbit / sec (3G speeds). Is this a possible provisioning error or glitch in updating the speed cap of my plan's included data? Or is there a day or few lag in the network updating my plan's change? I have rebooted my phone. It displays LTE + but definitely isn't operating at this speed. 

Ideas? Please help! Merci 🙏🤓

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It takes about 48 hours for the speed to change.