FR
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Not Able to Change Plan

Go to solution
mensel
Great Neighbour / Super Voisin

‎08-06-2021 10:39 PM - edited ‎01-06-2022 03:03 AM

I have old plan and wanted to add more data/change plan but not able to from self serve.

 

If I click to see current plan:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

 

Change plan not giving any option and If I click "Try out more options" I get this message

 

Error Summary HTTP Error 403.14 - Forbidden The Web server is configured to not list the contents of this directory.

 

Labels:
4 REPLIES 4

Go to solution
rzhevskii2000
Good Citizen / Bon Citoyen

‎08-07-2021 11:44 PM

It would help to clean browser's cashe or use another browser.

0 Bravos

Go to solution
esjliv
Mayor / Maire

‎08-07-2021 06:54 AM

@mensel wrote:

I have old plan and wanted to add more data/change plan but not able to from self serve.

 

If I click to see current plan:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

 

Change plan not giving any option and If I click "Try out more options" I get this message

 

Error Summary HTTP Error 403.14 - Forbidden The Web server is configured to not list the contents of this directory.

 

@mensel 

 

Trying on a different device may work as well.

Go to solution
hairbag1
Mayor / Maire

‎08-06-2021 10:52 PM - edited ‎08-06-2021 10:59 PM

@mensel wrote:

I have old plan and wanted to add more data/change plan but not able to from self serve.

 

If I click to see current plan:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

 

Change plan not giving any option and If I click "Try out more options" I get this message

 

Error Summary HTTP Error 403.14 - Forbidden The Web server is configured to not list the contents of this directory.

 

Try again in a few minutes to an hour. Sometimes site gets a bit buggy.

 

edit...I just tried it, using Firefox....works ok for me out west.

Go to solution
Anonymous
Not applicable

‎08-06-2021 10:50 PM - edited ‎08-06-2021 10:51 PM

 @mensel : Sometimes the site gets into a bit of a mood. Try another browser. My Firefox did the same thing. But Chrome worked fine. Or try incognito/privacy mode.

 

Edit: Read things carefully. There are choices to be made.

Copyright © 2024 Khoros, LLC
Need Help? Let's chat.