Non Activation

[growin]

I bought an iphone and a sim card. Thought I activated it but does not phone out. Is there a number I can call to resolve this? Not happy.

[hTideGnow]

@growin  yeah!! Enjoy your new phone!!

[BKNS27]

@growin 

Glad it worked for you. The same happen to my friend who activated his PM SIM and he rebooted the phone and everything worked after that.

[growin]

I reboot the phone and it finally worked. Thanks for all your comments.

[BKNS27]

@growin 

If you bought both iPhone and SIM from PM and not porting your old number but get a new number. Just power off the phone and wait for a few minutes then power it back on after SIM activation.

If you are porting your old number from another carrier. You need to put the old SIM in the iPhone and wait for a SMS text confirming that you are porting over to PM. You have 90 minutes to reply to the text with YES after you activated the SIM online.

Can we get more detail of what you did?

[hTideGnow]

@growin  did you check your Credit card and confirm that PM did charge your card?

what is showing on top of your phone screen,?  Did you see Public Mobile and what is the signal status?

Also try to connect your phone to a computer, launch iTune and install all the update and carrier profile and see if it helps

[esjliv]

@growin 

Ohh...did you mean you purchased a cell phone that came with a SIM card from Public Mobile and you thought you would have service right away?

If so, than you have to activate the SIM card either, yourself, online here: https://publicmobile.ca/en/bc/portal/activation

Or 

Click this link to use the: Public Mobile Online Activation Assistance

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[NDesai]

@growin Did you correctly activate the sim card? If yes, did the payment go through? Did you receive a Welcome email from Public Mobile? If you activated correctly, did you request to port in your number during sign up? Can you receive calls? Can you use another services like text or data? Please provide as much info as possible so we can help you solve your issue. 

[esjliv · Accepted solution]

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@growin wrote:

I bought an iphone and a sim card. Thought I activated it but does not phone out. Is there a number I can call to resolve this? Not happy.

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Hello @growin,

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Did you port over a number, if so maybe your port is stuck. Contact the Moderators if this is the case.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

fyi - I will also private message you the PORTING Phone number. 

[ solution highlighted ........  Luddite]