No voicemail or data

[roses]

Since switiching to Public Mobile I have neither data, nor voicemail.  My plan includes both.  Help!

[koimr1]

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@roses wrote:

Thanks everyne for he help.

It appears that, contrary to what I was told by Pubic Mobile when I searched compatability my phone ISN'T compatable for data.  Nothing like being lied to just so they get a customer.  So now they lose a customer.

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That sucks - are you sure of that though?

Which phone do you have? Maybe there's a setting that needs to be changed?

[roses]

Thanks everyne for he help.

It appears that, contrary to what I was told by Pubic Mobile when I searched compatability my phone ISN'T compatable for data.  Nothing like being lied to just so they get a customer.  So now they lose a customer.

[jp2]

@srlawren Probably, that's how Bell voicemail was as well.

[srlawren]

@jp2 interesting.  Maybe PM has all the voicemail access numbers whitelisted for zero-rating or something.  Nice find.  

[jp2]

@ShawnC13 I made the call on Friday just after I signed up to PM to setup my voice mail. I think I checked the usage the next day. I just double checked just now that the charge on the call shows $0.

[ShawnC13]

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@roses wrote:

I now have v, but still no data

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apn-canada.gishan.net/ , use that link and get the correct setting for your APN.  What type of phone are you using some manufacturers require a factory reset once you switch providers.

[jp2]

@roses So are your APN setting correct?

[roses]

I now have v, but still no data

[ShawnC13]

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@jp2 wrote:

@srlawren I only have a provincal talk plan so I was worried about getting charged for calling a Saskatewan number (out of province for me) for checking voice mails. I tried it and checked usage on my account it shows no charge on the call to the 306 number

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How long ago did you make the call and check usage.  I don't think the PM usage is updated instantly,

[jp2]

@srlawren I only have a provincal talk plan so I was worried about getting charged for calling a Saskatewan number (out of province for me) for checking voice mails. I tried it and checked usage on my account it shows no charge on the call to the 306 number

[srlawren]

@ShawnC13 looks like we were on the same page there, eh??  🙂

[ShawnC13]

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@jp2 wrote:

Dial +1 306-580-4001 to setup voicemail 

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Voicemail numbers are different throughout the country I believe.

@roses, a great site to get the correct apn settings for your phone and the PM network is at apn-canada.gishan.net/

[srlawren]

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@jp2 wrote:

Dial +1 306-580-4001 to setup voicemail 

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@jp2 if you only have province-wide talk and not Canada-wide talk, you should probably look up your local access number here:  https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/access-voice-mail-out-of-home...

@roses you should probably reach out to the moderator team to check your account for any issues.  Here's the details:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

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[jp2]

Dial +1 306-580-4001 to setup voicemail 

[jp2]

Have you setup the APN in your settings?

If not check this out https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...