No text received

[SatsukiTakazak]

I am porting my son’s number to public mobile. Last step, we didn’t receive text to complete access . Help please 

[Handy1]

@SatsukiTakazak  No worries  I’ll send you the lodging team number private message and they. Can re trigger the port request for you . Check your in box for the number or use this link to the inbox 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

adding you can get support to submit ticket also @SatsukiTakazak  you can use this  link to support  if you have no phone to call number . And I can’t send this link private message so here it is 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@SatsukiTakazak 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed