No support options working

[sdt001]

Got a certified phone, arrived unable to charge.  Cannot submit a ticket - when you click a button, it unclicks other already selected buttons.  Cannot private message, that page isn't working either.  Tried in 3 browsers.

Why can you not get help?  So frustrating!  How can that much stuff not work?

[Timer]

@computergeek541 thanks.

@sdt001 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode,

and go to your  Preferences - My settings - Community (publicmobile.ca)

Turn on private messages
Receive email notifications for new private messages
check on both
and press save. and go to my post above to resending.

[dust2dust]

@computergeek541- help yourself to archiving/removing/deleting this and my other reply if you wish and do whatever you want with your above reply.

[softech]

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@sdt001 wrote:

Cannot private message, that page isn't working either.  Tried in 3 browsers.

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@sdt001   what error you got from private message?

if you don't mind, start a private message to me and see if it works

If it shows any error, take a screenshot and post it here/

[computergeek541]

I've made the correction.

[dust2dust]

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@computergeek541 wrote:

@Timer 

The customer has already said that private messaging isn't working, so tellng the person to send a private message isn't going to work.

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Fixed it for you. 🙂

[computergeek541]

@Timer 

The customer has already said that private messaging isn't working, so tellng the person to send a private message isn't going to work.

@sdt001 

Unfortunately, those are the only ways to contact customer service. Please check your Community setting to ensure that private messagjng hasn't been accidently disabled.

[Timer]

@sdt001 

contact PM support team by private message CS_Agent