No service

[Juruthir]

Please assist as no service for a week now 

[CSA_PM]

Thanks for escalating! The client is already in contact with an agent.

[hTideGnow]

HI@Juruthir 

Service was working before?  you have no voice and data?   What phone do you have? where are you at?

Try Reboot the phone and Reset network settings.  Also, test the sim card on another phone

if same, you will need further help from PM support agent.  

, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

did you check your My Account and confirm the account is active or not suspended because of payment problem

also, you tried the sim on another phone?   If you did all that, then ask PM to check.  

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage