No service

[N1tr0]

I received my sim today, Installed it around 6 pm March 16,  it ported my number no problem , however i have no internet and when i make a call i usually get a message saying sorry we cannot complete your call , because it seems you don't have a active plan on your account. 
I checked the APN setting and they are perfect. 

[N1tr0]

A Cs agent contacted me and repaired the problem with the account. Thanks to everyone who tried to help!

[Phil_Adelphus]

@N1tr0   Part of your problem with Forbidden AI might now be related to the scheduled maintenance outage

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-Maintenance-on-March-17/td-p/... 

[N1tr0]

so I get the Forbidden A1 when logging in on the browser , if I use the app it tries to log in and boots me out right away back to the login screen, I tried force close, clearing the cache and data , still doesnt work, also still no reply from my support tickets

[computergeek541]

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@hTideGnow wrote:

HI @N1tr0 

usually that mean account not setup properly

But you can give it one more try by using Incognito/Private/Secret mode on the browser, but I suspect it won't work and you need support to fix both things

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I 'm not sure that there's a link between the forbidden AI message and icnorrect account set ups.  I see this error message on a regular bassi, and it's usually fixable by either force closing or clear the app storage before trying to log in again.

[N1tr0]

your right , it doesn't work, i have to wait for support , thanks 

[hTideGnow]

HI @N1tr0 

usually that mean account not setup properly

But you can give it one more try by using Incognito/Private/Secret mode on the browser, but I suspect it won't work and you need support to fix both things

[N1tr0]

Any idea when i try to login it shows me a new page that says Forbidden A1?

[N1tr0]

I just sent a direct message, thanks

[hTideGnow]

HI @N1tr0 

if putting in on another phone still does not work, you realy need agent's help to check the setup on the system.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[N1tr0]

i did try it in another phone , and it also did not work. Im not sure if the app completed the sign up, it gave me 2 check marks , one for the porting of the number  and the other ( im not sure)
if i try to login it say forbidden A1

[Handy1]

@N1tr0  

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Have you rebooted your phone after you installed your card? Have you tried your SIM card in another phone?

I had a situation a week or so back setting up my neighbors. Thanks to advice here, I took out the SIM card, placed into another phone, rebooted the phone and I had service. Then re inserted it back into the phone they were to use. Bingo! They were both up and running. I had to do it to both phones oddly enough. 

Just to also confirm, you signed up using the Public Mobile app? Was able to finish the sign up?